FAQ

PRODUCT INFORMATION

Q: How do I find the right size for clothing items? 
Each clothing item has a size guide available on its product page. Please refer to the size guide to find your best fit. If you have any specific questions about sizing, feel free to contact our customer support team for assistance.

PAYMENTS

Q: What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, Discover and Diners Club as well as digital wallet payments Apple Pay, Google Pay, and Meta Pay. For added convenience, we also offer the option to securely pay with PayPal or Amazon Pay.

Q: Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption and follow best practices to protect your personal and financial data. Your payment details are securely transmitted and processed through a trusted payment gateway via Shop Pay (powered by Shopify), PayPal or Amazon Pay.

PRIVACY & DATA PROTECTION

Q: How do you handle my personal information?
We respect your privacy and handle your personal information in accordance with our Privacy Policy. We only collect and use the necessary information to process your orders and provide a personalized shopping experience. We do not sell or share your information with third parties without your consent.

Q: Do you use cookies on your website?
Yes, we use cookies to enhance your browsing experience and provide personalized recommendations. By using our website, you consent to the use of cookies in accordance with our Privacy Policy. You can manage your cookie preferences in your browser settings.

SHIPPING & DELIVERY

Q: Do you ship internationally?
At this time, we only ship products to customers within the continental United States. We currently don't ship internationally.

Q: How long does it take to process an order before shipping?
All of our products are made to order. The production time for most products, including Jewelry, Watches, Hoodies, Sweatshirts, T-Shirts, Bag Totes, Pet Accessories, and Home Decor items, typically takes 2-3 business days.
Our Ugly Sweaters and Shoes are sourced globally and we require 2-7 business days to process.

Q: How long will it take for my order to arrive after it's been shipped?
The shipping time depends on the product origin location, your address/destination, and the shipping method.

We offer FREE Standard US Shipping which takes approximately 2-5 business days. Express Shipping is available for select products, offering delivery within 1-2 days at an additional fee.

For our Ugly Sweaters, Shoes or other products that we curate and source from trusted global suppliers, we offer FREE Standard International Shipping which takes around 7-12 days and Express International Shipping via DHL for faster delivery in 3-5 days.

Q: Will my order be shipped in one package if I order multiple products?
If you order multiple products, please be aware that your items may ship separately.

Q: Can I modify or cancel my order after it has been placed?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun. If you accidentally place an order and you need to request a change, please contact us at support@holidayshoppingfinds.com within 1 hour of placing your order and include your order number, customer name and reason to modify or cancel.

Q: What if I provided the wrong shipping address or the package is returned to you? 
If a package fails to be delivered by the shipping carrier due to an invalid address, you will need to contact the carrier to get them to redirect the package or correct the issue or to file a claim. We do not offer replacements, refunds, or credits for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Please see our Return and Refund Policy for more details.

ORDER TRACKING & STATUS

Q: How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can click on the tracking number link to check the status on the carrier's website. Alternatively, go to our Track Your Order page and enter the tracking number provided. 

Q. What happens if I didn't receive my order?
For missing orders without purchasing Package Protection, marked delivered by the shipping carrier, you will need to contact the carrier directly to file a claim. We are not responsible for the loss of misdirected packages once they are in the possession of the shipping carrier.

If you order includes multiple products, please be aware that your products will usually ship separately. We recommend checking our Track Your Order page for each tracking number provided.

Q. What does Package Protection cover?
Package Protection covers you in the event that an item is marked as delivered on tracking by the carrier, but the customer did not receive it.

We offer Package Protection for select products including our Jewelry & Watches for $2.98. If Package Protection is offered for your item, you can choose to add to your order during checkout.

The following terms apply for paid package protection:
- The earliest claim time is 2 business days after tracking shows delivered (to allow for carriers who occasionally mislabel shipments)
- The latest claim time is 15 days from the date delivered.
- Package Protection covers a single replacement, it is not a refund.

Q. How do I file a claim for a missing package with package protection? 
If you purchased Package Protection for your order, and you don't receive your package within 2 business days from the time the tracking shows the item delivered, contact us at support@holidayshoppingfinds.com to submit a claim and get the item replaced.

RETURNS & REFUNDS

Q: What is your return policy?
We have a 30-day return policy with a 30% restocking fee. Some exclusions apply. Please see our Return and Refund Policy for details.

In the unlikely event of an item being defective for the following reasons:
- Damaged, broken, defective, or soiled upon arrival
- We sent wrong item (size, style, color)
We will replace the item at no additional cost to you or fully refund it (the damaged item, not the entire order).

Q: How do I initiate a return for a defective or incorrect product?
Please contact support@holidayshoppingfinds.com within 48 hours after receiving your order and include a photo of the item/issue. Please do not return items to us without first contacting us. We'll provide you with a free replacement for the defective item, and if applicable, a return shipping label at no cost to you.

Q: Can I return a product for reasons other than defect or incorrect item? 
Yes. We know that buying online can be tricly, so we offer a 30-day return policy with a 30% restocking fee. Some exclusions apply. Our products are made-to-order and custom printed just for you, therefore, we do not exchange items. 

If you wish to return a product for reasons such as customer remorse, dissatisfaction, or incorrect fit, please contact us at support@holidayshoppingfinds.com to explain your grievance. Our customer service team will assist you in providing a refund if deemed appropriate.

Q: How long does it take to process a refund? 
Once the product is received please allow 2 business days for your return to be processed and for the refund to go back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.  Please do not return items to us without authorization from support first.

CUSTOMER SUPPORT

Q: How can I contact customer support?
Email us at support@holidayshoppingfinds.com. A member of our team will respond within 24 hours.

Q: Do you offer customer support in multiple languages?
Yes, we are here to assist you in both English and Spanish. 

CUSTOMER REVIEWS

Q: Can I leave a review for the products I purchased? 
Yes! If you are happy with your recent purchase, we would be grateful if you can leave us a review. Your review help us and the community that support us and it only takes a few seconds.

You will receive an email from us a few days after your order is delivered encouraging you to write a review.

We hope that you'll truly love the product you purchased and that you have a happy with this experience.

Thank you for your trust!